The value of WebAccess HMI and SCADA software to semiconductor equipment suppliers is significant. WebAccess software allows you to improve your business processes, providing you with:

More productive field service personnel
Optimized preventive maintenance processes
A new support tool that pays for itself in reduced service cost
And a flexible solution customized to meet any eDiagnostics requirements

Summary
For your customers WebAccess offers:

Improved machine availability, productivity, and efficiency
Reduced mean-time to detect, diagnose, and repair
Network and data security
Lower total cost of ownership
And fulfillment of the eDiagnostics objectives

Using technology already proven in industries like healthcare and automotive, WebAccess meets the needs of SEMATECH, semiconductor equipment suppliers, and chip makers better than any other HMI. WebAccess not only provides remote diagnostics capabilities, but provides comprehensive monitoring and communication from machines to the enterprise, enabling more than reactive troubleshooting: Proactive service and support. All of this is accomplished through firewall friendly, bi-directional communications, insuring the highest level of security for the fabs, yet allowing you to provide unmatched service and support.

What is eDiagnostics?

Initiatives defined by SEMATECH and industry leading companies are defining eDiagnostics, or remote diagnostics over the Internet. The objectives of the initiative are to reduce equipment downtime and optimize production. The ability for vendors, system integrators, suppliers and technical support personnel to connect to their equipment at a remote facility via the Internet to:

Enable remote experts to help us diagnose and repair equipment quickly or remotely configure it for initial setup.
Monitor remotely to detect issues before they occur, even detect and flag equipment variations from baseline performance

Benefits of Web Access

The benefits of WebAccess eDiagnostics include:

Monitor remotely to detect issues before they occur, even detect and flag equipment variations from baseline performance.
Potential to gain new markets, improve position in currently served markets and gain a general competitive edge.
Reduce labor costs through a reduction in training time, leveraging existing skill level, remote problem resolution (reduction in travel related expenses), etc.
Reduction of Mean Time to Repair (MTTR)

Remote Diagnostics and Monitoring

WebAccess provides the means to proactively monitor, remotely access, diagnose, and communicate with thousands of devices worldwide with complete security through corporate firewalls to your information systems. Remote diagnostics reduce your reliance on customers for information related to maintenance and troubleshooting, minimizing downtime.

In the US medical device market, statistics show that 15 to 20% of all service calls result in "no problem found." WebAccess can enable you to reduce or eliminate these needless service calls. Remote diagnostics also provide the ability for the service technician to determine what parts or materials are needed based on a thorough and comprehensive analysis of the fault conditions and root causes before going to the customer site.

Remote Maintenance and Upgrade Capability

WebAccess can be utilized to remotely maintain or modify system software from a centralized location, without the need to send service technicians in the field, or to rely on the customer to perform the upgrade.

Automated Notification

WebAccess has the capability to notify through a variety of mechanisms, including real-time alarming when problems occur, or when certain monitored parameters fall outside predefined levels.

Chances are, not every company will choose to enhance its existing control systems with state-of-the art web technology. The choice is to make web technology work for you.

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